FAQ - BALISSIMA COSMETICS
Product Information :
What is Balissima Collagen Overnight Mask ?
Balissima Collagen Overnight Mask is a premium skincare treatment designed to hydrate, nourish, and support skin elasticity while you sleep. Its formula combines carefully selected ingredients tohelp the skin look smoother, firmer, and more radiant by morning.
Is this product suitable for all skin types ?
Yes. Our formula is suitable for most skin types, including normal, dry, and combination skin. If you have very sensitive skin, we recommend performing a patch test before full use.
Can I use this product every day ?
Yes. The mask can be used 2-3 times per week or as part of your night routine, depending on your skin's needs.
Is the product tested on animals ?
No. Balissima Cosmetics does not test its products on animals.
Ingredients & Formula :
What are the key ingredients in the formula ?
Our formula highlights collagen, niacinamide, and ceramides, selected to support hydration, skin comfort, and the appearance of firmness.
Is the formula clean and safe ?
Balissima Cosmetics follows a clean and responsible formulation approach. Our products are developed in compliance with cosmetic regulations and industry standards.
Does the product contain parabens or harsh chemicals?
Our formulations are designed to avoid unnecessary harsh ingredients. Please refer to the full ingredient list on the product packaging for detailed information.
How to Use :
How do I apply the overnight mask ?
Apply an even layer to clean, dry skin as the final step of your evening skincare routine. Leave on overnight and rinse off in the morning if desired.
How often should I use it ?
We recommend using the product 2 to 3 times per week, or as advised based on your skincare routine.
Can I use it with other skincare products ?
Yes. The mask can be integrated into your existing routine. Apply after serums and before going to sleep.
Orders & Shipping :
Where do you ship from ?
Orders are fulfilled from our logistics partners and warehouses located in the United States.
What is the delivery time ?
Delivery typically takes 3 to 7 business days,
depending on your location.
Do you charge shipping fees ?
Shipping is free, depending on the destination and current promotions.
Returns & Refunds :
Do you accept returns ?
Yes. We accept returns within 14 days of delivery.
What are the conditions for returns ?
Products must be unused, unopened, and returned in their original packaging.
How long does it take to process a refund ?
Once the return is received and inspected, refunds are processed within 5 to 7 business days using the original payment method.
Payments & Security
What payment methods do you accept ?
We accept major credit and debit cards through secure payment providers.
Is my payment information secure ?
Yes. All payments are processed through encrypted and secure systems. Balissima Cosmetics does not store your payment details.